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Terms and conditions, Cookies, and Privacy Policy

Terms and conditions

This page tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site.

  1. Information about us

    1. We operate the website www.bathrooms.com. We are IJM Enterprises Limited, a company registered in England and Wales under company number 5306249 and with our registered office at Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. . Our VAT number is 408 5567 37.

  2. Our Products

    1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products. Our Products may vary slightly from those images.

    2. Although we work hard to ensure that all of the information published on our site is accurate and up to date, the product descriptions and specifications on our site are for the sole purpose of giving an approximate description of the Products and are intended as a guide only. Due to the nature of the Products we sell, the specifications are subject to some minor variance due to the standard tolerances we accept as part of manufacturing processes, and it is not always possible to publish in-depth specifications. We do not accept any responsibility for preparation work undertaken by you or on your behalf that is based on information and specifications provided on our site. We recommend that you wait until you have received the relevant Products before making a start on any work.

    3. We reserve the right to withdraw Products from sale or amend product specifications on our site without prior notice.

  3. How the contract is formed between you and us

    1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

    2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.3.

    3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.

    4. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 8.7, we will not process your order and contact you (by phone or e mail) to agree an alternative purchase or process a refund as appropriate. The Contract only relates to those Products identified in the Dispatch Confirmation, which may not include all of the Products identified in your initial order.

    5. We reserve the right to refuse to accept an order for any reason. You may only purchase Products from our site if you:

      1. provide a delivery address that is in the United Kingdom. Please note that hotels, accommodation addresses and PO Box numbers addresses are not acceptable;

      2. provide us with all of the following information: your name, phone number, e-mail address, payment details and any other requested information;

      3. possess a valid credit or debit card issued by a bank acceptable to us;

      4. specifically authorise us to transmit information by making an offer to buy a Product. This includes any updated information about your debit or credit card number or credit reports, to validate your credit card, to authenticate your identity, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

      5. are at least 18 years old.

  4. Our right to vary these Terms

    1. We amend these Terms from time to time. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

  5. Your right of return and refund

    1. If you are not completely satisfied with Product you can cancel your Contract up until 28 days following receipt of your Products, your cancellation effective from the date you communicate the cancellation to us.

    2. To cancel a Contract, you need to let us know that you have decided to cancel, either by e-mailing us at sales@bathrooms.com or contacting our Customer Services team by telephone on 01525 300830 (if you are e-mailing please include details of your order to help us to identify it – cancellation form available for download here). If you have already received your Products you will need to return them to us in a saleable condition before being eligible for a refund. This is subject to our Non-Faulty Products Return Policy and you will be responsible for organising the return at your own cost. If the Product is one which cannot be returned by post, we estimate that if you use a similar carrier to the one which delivered the Product to you, these costs should not significantly exceed twice the cost incurred by ourselves (costs available on request).

    3. If you cancel your Contract we will:

      1. refund you the price you paid for the Products, NET of any discounts or cash back received.

      2. refund the difference between any delivery costs you have paid to us and the lowest delivery charge method available on our site at the time of the order.

      3. make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

        1. if you have received the Product, 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with trackable evidence that you have sent the Product back to us. For information about how to return a Product to us, see our Returns Policy for non-faulty products

        2. if you have not received the Product: 14 days after you inform us of your decision to cancel the Contract.

    4. If you want to cancel under this clause 5 because the Products are faulty or “not as described” and we are unable to agree a reasonable alternative solution with you, we will refund the price of the Products in full. In such circumstances we will either organise collection of the Products or ask you to dispose of them.

    5. Where possible, we will refund you on the credit card or debit card used by you to pay. If such a method is not possible, we will refund you via BACS or other suitable alternative. Where you used vouchers to pay for the Product we may refund you in vouchers.

    6. Any orders placed using one of our finance payment options will be liable to a £30 administration fee if the balance of your order falls below the qualifying limit (as at the time of your original order) after your refund. The charge will automatically be deducted from the refund provided.

    7. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 5 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

  6. Delivery

    1. All delivery dates are provisional and are estimates only as although we endeavour to ensure all our deliveries are timely, there are a number of factors associated with deliveries that are outside of our control. As a result, the estimates provided shall not play a part of any order or form part of the Contract.

    2. In the unlikely event that we deliver late using one of our premium delivery services (next/named day options), you will be eligible for a refund for the difference between your nominated premium service and our standard delivery charge.

    3. Unless you have requested a longer date for delivery, we will in any event deliver your Products within 30 days after the date of the Order Confirmation (the date on which we e-mail you to acknowledge receipt of your order, provided we have also subsequently accepted that order). Occasionally our delivery to you may be affected by an Event Outside our Control. See clause 144 for our responsibilities when this happens.

    4. If no one is available at your address to take delivery, our delivery partners will leave you a note that the Products have been returned to their depot, in which case, please contact them to rearrange delivery. If this happens, we reserve the right to charge a further delivery charge to you.

    5. Delivery of an order shall be completed when we deliver the Products to the address you gave us, or you collect them from us, and the Products will be your responsibility from that time.

    6. We strongly advise that you do not pre-book contractors, or engage in any type of preparatory work until you have received all of your Products and are happy that they are both correct as ordered and damage free.

    7. If we miss the 30-day delivery deadline for any Products then you may cancel your Order straight away if any of the following apply (but you cannot rely on this clause if we have attempted to deliver to you within the 30 day delivery period or agreed in advance otherwise):

      1. we have refused to deliver the Products;

      2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

      3. you told us before we accepted your order that delivery within the delivery deadline was essential.

    8. If you do not wish to cancel your order straight away, or do not have the right to do so under clause 6.7, you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Order if we do not meet the new deadline.

    9. If you require delivery outside of mainland UK or Ireland, please contact us. We are not obliged to accept orders from, or deliver to, any address outside of mainland UK or Ireland. If we do accept orders from, or agree to deliver to, locations outside mainland UK or Ireland, please note that your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

  7. DAMAGED OR MISSING ITEMS

    1. Once you have received your delivery you should check to ensure there are no missing or damaged items. If you have received damaged items or some Products are missing, please note such on your proof of delivery form given to you to sign by the carrier and contact Customer Services immediately on 01525 300830 who will organise the products to be replaced free of charge.

    2. Any damaged or missing items reported after 28 days following receipt of your order will not be eligible for a free of charge replacement. In such circumstances we will, at our discretion, offer you replacement products at a concessionary price.

  8. Price of products and delivery charges

    1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 8.7 for what happens if we discover an error in the price of Product(s) you ordered.

    2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.

    3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

    4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order. To check relevant delivery charges, please refer to the Delivery page on our site. If your order qualifies for one of our special free delivery offers, and you wish to return or cancel part of the order, if the remaining value of the order is below any free delivery order value threshold that we may set, then a standard delivery fee will be deducted from your refund.

    5. You can choose to collect the order from us – this way you will not incur any deliver charges.

    6. There is a £30 charge, to cover administration, for any customers requiring a VAT rebate.

    7. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

  9. How to pay

    1. We accept PayPal along with most of the major credit and debit cards including MasterCard and Visa. You must provide us with the exact billing address and telephone number. If we receive incorrect details, your order will be delayed in processing and will only be processed once we have received authorisation of your card. We also accept payment by BACS.

    2. Payment for the Products and all applicable delivery charges is in advance. If your order qualifies for one of our finance options and you choose to apply for finance to pay for your Products, we will not dispatch your Products until our finance provider has accepted your application. Please note that in these circumstances your agreement with our finance provider is separate to and in addition to your Contract with us.

  10. GUARANTEE

    1. Each of our Products is subject to a guarantee, the duration of which is set out on the relevant Product pages on our site. For the period of the applicable guarantee, we will replace at our discretion, in part or whole, a product which you have notified us in writing (accompanied by your proof of purchase) as being, and which we have agreed in writing is, defective in function, materials or workmanship. We may require the Product to be inspected by us, in which case we may require you to send it to us, at your cost. To be covered by our guarantee, the Products should be installed in accordance with all product installation instructions provided with the Product and be for domestic use only. If the exact model to be replaced is no longer available on our site, we will endeavour to provide the nearest equivalent product from our current range. This guarantee applies to Products purchased and installed in the UK and Ireland only. This product guarantee applies to the original purchaser or (if not the original purchaser) the first end user of the Product. This guarantee is non-transferable. The guarantee takes effect from the date of purchase. This guarantee does not require us to install or re-fit any replacement Product. The guarantee does not cover damage during fitting, accidental or malicious damage, improper use or negligence, discolouration due to prolonged exposure to sunlight or UV light, or general wear and tear. Care should be taken to regularly maintain hinges seals & fixings, toilet seats, light bulbs, shower hoses, cistern fittings and cartridges and other consumable items (Consumables). Consumables are not covered by the 10 year Guarantee, but do have a full 12 month guarantee (which is provided on the terms set out above, other than in respect of duration).

    2. If you are a consumer, the guarantee is in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

      Price Match

    3. We offer a price match guarantee so that if you find the same product on sale in the UK or Ireland at a lower cost, we will match that (lower) price. This guarantee is limited to the UK and Ireland only, and relates to identical products, currently offered for sale and delivery on identical terms (other than as to price). For example if a product is £99.99(+£24.99 p&p) on a competitor’s site and on our site it is £109.99(+£9.99 p&p) then our overall price (inclusive of p&p) is still lower. Competitions, clearance sales, auction sites (e.g. eBay), typographical errors, quantity discounts or special membership discounts are excluded.

  11. Our liability if you are a consumer

    This clause 11 only applies if you are a consumer.

    1. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    2. We do not in any way exclude or limit our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

      5. defective products under the Consumer Protection Act 1987.

  12. If you are a business customer

    This clause 12 only applies if you are a business (which in these Terms is deemed to include a public sector, charity or other incorporated entity).

    1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

    2. These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

    3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

    4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

  13. Our liability if you are a business

    This clause 13 only applies if you are a business customer.

    1. Nothing in these Terms limits or excludes our liability for:

      1. death or personal injury caused by our negligence;

      2. fraud or fraudulent misrepresentation;

      3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

      4. defective products under the Consumer Protection Act 1987.

    2. Subject to clause 13.1, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

      1. any loss of profits, sales, business, or revenue;

      2. loss or corruption of data, information or software;

      3. loss of business opportunity;

      4. loss of anticipated savings;

      5. loss of goodwill; or

      6. any indirect or consequential loss.

    3. Subject to clause 13.1, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products ordered by you in respect of which the liability arises.

    4. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

  14. Events outside our control

    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act or event beyond our reasonable control (an Event Outside our Control).

    2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

      1. we will contact you as soon as reasonably possible to notify you; and

      2. our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside our Control is over.

    3. You may cancel a Contract affected by an Event Outside our Control which has continued for more than 60 days. To cancel please contact us.

  15. Communications between us

    1. When we refer, in these Terms, to "in writing", this will include e-mail.

    2. If you are a consumer:

      1. To cancel a Contract if you have a legal right to do so as set out in clause 5, you just need to let us know that you have decided to cancel. You can do so by e-mailing us at sales@bathrooms.com or contacting our Customer Services team by telephone on 01525 300830. If you are emailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail then your cancellation is effective from the date you send us the e-mail.

      2. If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at 01525 300830 or by e-mailing us at sales@bathrooms.com.

      3. If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

    3. If you are a business:

      1. You may contact us by telephoning our customer service team at 01525 300830 or by e-mailing us at sales@bathrooms.com. If you wish to give us formal notice of any matter in accordance with these Terms, please see below.

      2. Any formal notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail. A notice or other communication shall be deemed to have been received: if delivered personally, when left at our head office (Axis 7, Rhodes Way, Watford, WD24 4YW); if sent by pre-paid first class post or other next working day delivery service, at 9.00am on the second working day after posting or if sent by e-mail, one working day after transmission. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

      3. The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

  16. Other important terms

    1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

    2. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

    3. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

    4. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    5. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

    6. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

    7. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

  17. VOUCHERS

    1. The vouchers are subject to the complete order being accepted by the customer. If part or all of the order is returned, the promotional offer shall not apply. If the voucher has already been ordered for you or you have received the voucher, the cost of the voucher will be deducted from the refund amount of the returned item.

    2. If for any reason you are not completely satisfied with the products and wish to return an item, you will no longer qualify for the voucher. If the voucher has already been ordered for you or you have received the voucher, the cost of the voucher will be deducted from the refund amount for the returned item.

    3. The voucher will be valid for 12 months from the date you place the order. It is the responsibility of the customer to redeem the voucher with the assigned retailer within the validity period.

    4. Customers qualifying for a promotional voucher will receive it by post within 28 days of the goods being delivered.

    5. We reserve the right to withdraw or cancel the promotional voucher offer at any time. A cash alternative is not available.

Cookies

We use cookies on our website to improve your experience on our website. The cookies will keep track of your shopping basket and identify you. This helps us to retrieve your information faster so you don’t have to re-enter your details every time you visit the site. Please note that external sites including social media sites linked from our website may also use cookies. You will need to check with these external sites what information is being collected.

Privacy policy

Not only are we committed to bathroom design; we’re also committed to customer privacy. The information below discloses our dissemination and information gathering practises.

We use your IP address to gather broad demographic information. This also helps us diagnose problems with our servers and website.

We use cookies on our website to keep track of your shopping basket and also identify you. This helps us to retrieve your information so you don’t have to re-enter details every time you visit the site.

Our checkout page requires you to provide contact details including name, address, email address and unique identifiers. These details are only used by Bathrooms.com and are not passed on to any third parties. We will occasionally send you information about our company. You will always have the option to unsubscribe from our mailing database.

Bathrooms.com may contain links to other external sites. We are not responsible for the privacy practices or the content of such web sites.

We have advanced security measures to protect the alteration, misuse and loss of the information that is under our control. We do not store any financial information on our site. All payments are secured through our payment gateway, PayPal, you will also see the padlock in the address bar when you are at the checkout which means it is secure page.

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