Cookies Policy

Cookies Policy is a website operated by by the Highbourne Group of companies, which City Plumbing Supplies Holdings Limited (trading as City Plumbing, The Bathroom Showroom and PTS) ("we" or “us”), registered in England & Wales under company number 824821 and Our registered office is located at Highbourne House, Eldon Way, Crick Industrial Estate, Crick, Northampton, United Kingdom, NN6 7SL. Our VAT number is 408556737.
The Highbourne Group of companies is Highbourne Group Limited (company number 06216887 and whose registered address is Highbourne House, Eldon Way, Crick Industrial Estate, Crick, Northampton, United Kingdom, NN6 7SL) and its subsidiary companies (as defined in s1159 Companies Act 2006) and any references to Group shall be construed accordingly.
We use cookies on this website to enable visitors to have the best possible experience. We collect analytics information to find out things such as the number of visitors to the various parts of the website and how our website is performing for our customers. We also use cookies to personalise content and services and to provide social media features. This cookies policy tells you more about our use of cookies and the choices you have.

What are cookies?

Cookies are small files that websites place on your computer, mobile phone, tablet or other device. They remember that you have visited the website before. They make it easier for you to maintain your preferences and they enable certain features of the website to work, such as the shopping basket. They may also tailor the information or adverts you see on the site. This is important to us because we want to make sure our website is as user friendly as possible, ensuring you have a good experience when browsing or purchasing on our website. In addition to the cookies managed by us and our service providers, some cookies are set by other companies which are part of wider advertising networks. This site uses cookies from Google DoubleClick, Microsoft Bing, SessionCam and Monetate to provide you with advertising tailored to your preferences (both on this and other websites).

Types of cookie

Session cookies: these are stored while you’re browsing. They are deleted from your device automatically when you close your browser.
Persistent cookies: these are saved on your computer so they don’t get deleted when you close your browser. We use persistent cookies when we need to remember who you are from one visit to the next, for example, to remember your preferences.

How can you prevent or remove cookies

If you want to, you can block or disable the cookies in your browser and you can delete all cookies that are stored on your computer. You can do this as often as you want to. To find out how to do this, for your particular browser you can go to "help" on your browser's menu or you can visit

What happens if I disable cookies?

You need to be aware that should you choose to disable cookies from your browser it may prevent you from taking full advantage of this website and some or all of the areas of the website may fail to work for you.

Details of the cookies we use

Below are more details of the cookies used on this website. They are listed in order of the least intrusive cookies, to the most intrusive cookies.
Essential cookies: these perform a variety of functions, such as keeping a visitor logged in to their account, retaining items in the shopping basket or if a quote is requested, ensuring information is displayed correctly on the website and recording whether visitors have accepted the use of cookies.
Analytics: we use Google Analytics, to assess how visitors use the website, to understand how visitors arrived at the site (e.g. using keyword searches), to monitor how long visitors remain on the website and when they return, and to control website traffic at busy times. These cookies use anonymous information only.
Security cookies: these cookies help prevent attacks on the website, including attempts to steal the information a visitor enters on website forms. They also help identify fraudulent activity.
Functionality: we use cookies to enable automated email services to work and to enable visitors to see the correct view of the website, for example, if different versions are being tested. Cookies are also used for the management of orders, collections and deliveries. If the website offers product reviews, surveys, live chat facilities or videos, cookies will be used to manage this functionality.
Preferences: if you select a favourite branch or location or indicate other preferences, a cookie will remember that information.
Performance monitoring: hese cookies record a visitor’s progress through a browsing session for problem solving and to identify any errors in the use of the site that the visitor may experience. They also link a visitor’s actions with website usage and performance. Some cookies identify the visitor’s IP address, browser and device type.
Advertising/Marketing: we use Google DoubleClick and Microsoft Bing to monitor how visitors to the website respond to adverts and to ensure that adverts are targeted to the visitor’s preferences, both on this website and on other websites. Cookies from Increasingly enable related items to be shown when visitors search for products. Cookies from Redeye ensure marketing communications are relevant and monitor how customers respond to emails. They are also used to send email reminders about items left in the shopping basket.
Social Media: cookies track the products viewed by a visitor to the website and may serve similar adverts on when the user visits our Facebook or Twitter page. Other cookies enable visitors to share or like items on our website using social media buttons.