- COVID-19 Service Update
COVID-19 Service Update
Our Showrooms are now open for walk ins
We’re pleased to announce that in line with government guidelines, we have reopened all of our Showrooms for walk in appointments. In order to ensure someone is available to help you, we recommend booking an appointment before travelling to the Showroom.
Face coverings and social distancing
Following the removal of legal restrictions in England on 19th July, the wearing of face coverings and the requirement to maintain social distancing is no longer mandatory in our branches in England.
We have a responsibility to keep our colleagues, customers and communities safe, so we will continue to follow government advice much the same as the rest of society. So - in England, guidance encourages everyone to wear a face covering in crowded areas and we encourage our colleagues and customers to follow this guidance too.
We also encourage customers to maintain social distancing measures where possible.
Protective screens and sanitising stations will remain in all branches and showrooms.
In Scotland and Wales, face coverings remain a legal requirement and from 26 July, a 1 metre social distancing rule in Scotland and 2 metre social distancing rule in Wales will apply.
Social Distancing & Staying Safe
We operate all of our Bathroom Showrooms within strict Social Distancing and hygiene guidelines. We have hand cleaning stations when you enter and counter screens are used in all of our showrooms.
Please respect the social distancing guidelines as introduced by the government whilst attending a consultation.
When you attend your appointment please ensure:
1. Only one member from the household attends. For safety, we ask you to avoid bringing children to the showroom. If either of these are not possible, please inform the Showroom Manager prior to the appointment.
2. Avoid touching displays unless absolutely necessary.
3. Follow the one-way system around the showroom.
4. Please stay at least 2 metres from any other person
Please note, the toilet will be out of use during your appointment.
Please let us know if you have any questions or concerns before or during your appointment.
Click here to watch a short video to find out more about what you can expect from a virtual appointment.
Not quite ready to book an appointment? Take a virtual tour of one of our Showrooms to see some of the beautiful ranges we have on display.