Policies

COVID-19 Service Update

Our Showrooms are now open for in-store appointments

We’re pleased to announce that in line with government guidelines, our Showrooms are now open for in-store appointments. Too book an in-store or virtual appointment, please click here to book an appointment.


Face coverings to be worn in Showrooms

We kindly ask that all customers wear a suitable face covering when entering our Showrooms in England, Scotland and Wales, in line with the latest government guidance.


However, don't worry we have masks available to purchase if you forget yours.


Social Distancing & Staying Safe

We operate all of our Bathroom Showrooms within strict Social Distancing and hygiene guidelines. We have hand cleaning stations when you enter and counter screens are used in all of our showrooms.

Please respect the social distancing guidelines as introduced by the government whilst attending a consultation.


When you attend your appointment please ensure:

1. Only one member from the household attends. For safety, we ask you to avoid bringing children to the showroom. If either of these are not possible, please inform the Showroom Manager prior to the appointment.

2. Avoid touching displays unless absolutely necessary.

3. Follow the one-way system around the showroom.

4. Please stay at least 2 metres from any other person

Please note, the toilet will be out of use during your appointment.

Please let us know if you have any questions or concerns before or during your appointment.

 

Click here to watch a short video to find out more about what you can expect from a virtual appointment.

 

Not quite ready to book an appointment? Take a virtual tour of one of our Showrooms to see some of the beautiful ranges we have on display.