Policies

COVID-19 Service Update

Face coverings to be worn in Showrooms

Following the update of legal restrictions in England, from 30th November, the wearing of face coverings is mandatory in all of our Showrooms.

‚ÄčIn Scotland, face coverings remain a legal requirement.

We kindly ask that all customers wear a suitable face covering when entering our Showrooms in line with the latest government guidance.

We also encourage customers to maintain social distancing measures where possible.

Protective screens and sanitising stations will remain in all branches and showrooms.

Our Showrooms are open for walk ins

We’re pleased to announce that in line with government guidelines, we have reopened all of our Showrooms for walk in appointments. In order to ensure someone is available to help you, we recommend booking an appointment before travelling to the Showroom.

Social Distancing & Staying Safe

We operate all of our Bathroom Showrooms within strict Social Distancing and hygiene guidelines. We have hand cleaning stations when you enter and counter screens are used in all of our showrooms.

Please respect the social distancing guidelines as introduced by the government whilst attending a consultation.

When you attend your appointment please ensure:

1. Only one member from the household attends. For safety, we ask you to avoid bringing children to the showroom. If either of these are not possible, please inform the Showroom Manager prior to the appointment.

2. Avoid touching displays unless absolutely necessary.

3. Follow the one-way system around the showroom.

4. Please stay at least 2 metres from any other person

Please note, the toilet will be out of use during your appointment.

Please let us know if you have any questions or concerns before or during your appointment.

Click here to watch a short video to find out more about what you can expect from a virtual appointment.

Not quite ready to book an appointment? Take a virtual tour of one of our Showrooms to see some of the beautiful ranges we have on display.