Returns policy for non faulty products

When returning non-faulty goods, we require that you have taken reasonable care of the products. The goods must therefore be returned in their packaging and should be in a resalable condition.

Please follow the steps below to ensure your return application is dealt with swiftly and smoothly:

  • Non-Faulty goods will only be accepted for return the product within 28 days of receipt
  • Ensure that the goods are in resalable condition.
  • Return the items to their original packaging, which should be in a resalable condition.
  • The packaging should be resealed using the minimum quantity clear sticky tape necessary to safely secure the box.
  • The goods must be returned to your local branch within 28 days. Please note a re-stocking fee may apply
  • If the goods are not in a resalable condition on arrival to the branch, we will refuse the goods.

We will typically determine that reasonable care of the products has not been taken and are not resalable if:

  • The cartons are significantly torn and/or damaged. You should take reasonable care when opening the cartons to inspect the item.
  • There is writing on the cartons.
  • Brown/duct tape has been used.
  • There has been an excessive use of tape.
  • The packaging we have supplied you is missing or significantly damaged (carton, polystyrene or bubble wrap).
  • The goods have been damaged.

Any goods returned to us that do not meet our criteria for resalable conditions will be refused.

If your returns meet the criteria then a refund will be provided in store.

If you are unable to follow any of the above procedures, contact us so that we can help you.

If an item is returned as faulty and is subsequently found not to be faulty no refund will be made.

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